1/27/2015Jim, we are committed to 100% satisfaction so every customer is very important to us.  Unfortunately, with all companies, there will be times when a customer may feel they have been let down.  If that happens with us, we certainly want to hear from you.  To better address your concerns, please contact Steve, our Customer Relations Specialist, directly by email at steve@hvacserviceinc.net... or give him a call at 925-318-4795. Hopefully we will hear from you soon so that we can promptly understand your issue and address the issue! Thanks Jim

PickHVAC Tips: Oil burns dirty, so it is important to have your plenum and ducts checked to see if they should be cleaned when replacing an oil furnace. If you don’t clean the plenum and ducts when replacing the furnace, the new furnace might not run as efficiently and comfortably as possible due to restricted airflow. This can also reduce the oily smell sometimes associated with oil furnaces.
After major damage to a small addition on our home was damaged in the windstorm in May, the insurer’s preferred vendor sanded drywall without taping off the area. They relied on heat from the furnace to dry the mudding compound. They claimed they shut the furnace off while sanding and regardless of whether they did or not, they never cleaned up the drywall dust before turning the furnace back on. I now have drywall dust everywhere and my husband took photos to verify our concerns. They even sanded right above a cold air return. Vents were never covered either. The same company that created this mess is cleaning my ducts today. They have refused to clean the furnace. Their are health concerns for my almost 85 yr old mother who resides with us. I’ve tried 3 times in the last 7 days to escalate to a manager and they will not return my call. They just keep sending it back down to my adjuster. There are many other issues we’ve encountered since May as well. This is a major insurance company who has the resources to fix this mess but refuse. Please help!
We are all getting migraines several times a month. I have asthma but not ever as bad as it has been and my 2 year olds dr just informed me she potentially has asthma too. We all get sinus infections regularly and eczema and contact dermatitis. None of us have been this way until recently in our apartment. A roof leak with mold was repaired recently mold was sealed off not removed. We also had lead paint removed from a few window trims this year. I wasn’t here to see if they covered the vents. We had mice too. I vacuum everyday we have hardwood floors no one wears shoes past the font door and I’m getting over a cup full of dirt every time I vacuum. Dust on everything daily. White dust. It’s a 4 room apartment with 1 intake. They are filthy from what I can see when I change the filters. The filters are black after a few months. I feel bad to ask the homeowner to get the system cleaned, can’t afford to move (we live in the city & it’s expensive). I am going to try the shop vac to remove what I can. Any experienced hvac people please give your opinion. Should I just get it done and pay for it myself? We have lived here for 13 years. It’s never been cleaned since ive been here. Is it something I can do with a shop vac? Can i use a wet rag to get the powder dust on the inside of the vents off. One vent has what looks like chunks of dry wall or thick paint sitting in the vent and none of the vents screw into the wall, the screws just fall out. No one ever reinforced the area so the wall just basically crumbles. Kind of useless to spend the money on filters since the air and dust just blows out around the sides of the vents and one of the vents just falls right out of the wall when the heat is turned on. I don’t know why the owner doesn’t fix it. He’s been here to replace filters and saw the condition.
I spent a lot of time reading all these posts and frankly I can’t believe the way some people think. 1. If there is dust and dirt of any kind in my HVAC system I want it out, the mentality that it can stay there and it’s fine is fulish as the system turns on and off microscopic particulates will move in and out of your living space and you will definitely breath them in. The air quality of your home or office will only be as clean as the system that produces it. We don’t not clean things simply because we can’t see them, it’s what we can’t see that can do the most harm. Dust will build up in a system fairly quickly and will get damp at times allowing mold to grow and mold releases spores without any movement as part of its defense meconisam so don’t tell me that when your system turns on it won’t blow the spores out into the living spaces of your home. A build up of dust will cause failures to your system over time, equipment that works harder to do its job will run hotter with more strain and this will lead to brake downs and until then the system will run less efficient then it should. The system was engineered to move a certain volume of air through a specific duct size, when that duct size starts to become narowed down with dust build up your system has to work harder to move that air this is why you will end up with a loss of efficiency and eventually breakdowns or failures. I have seen systems develop a significant amount of dust build up in as little as two years, just look at how fast the filter gets clogged up and it isn’t all that hard to believe. As for all the scams that are out there they hurt the industry because people can’t decipher between them and the legitimate companies, BBB is helpful. Recommendations from HVAC contractors will be a good resource and a good company will provide a written estimate with a complete brake down of what they are going to do and why, most of which is comen sence once they explain it to you, then if you spend about 5 minutes watching them once they are set up you can see they are doing what they said they would do and let’s get real would you do a job that should take approx 3 hours per system for $29/$39/59 or something close to that, if you think you are going to get a good job from a comp that has to make money at that price you shouldn’t be mad at anyone but your self for trying to get quality work at a scam price. If it’s done right it will be very beneficial and depending on the size of your system and where you are in the world it’s going to cost you approx $300 to $600 per system large and or older systems may cost even more. Remember a quality job isn’t wasting money but a lousy job is, even if it’s only $29. I’d rather spend $600 on a quality job then $29 on a lousy job!! Good luck..
Free cooling systems can have very high efficiencies, and are sometimes combined with seasonal thermal energy storage so that the cold of winter can be used for summer air conditioning. Common storage mediums are deep aquifers or a natural underground rock mass accessed via a cluster of small-diameter, heat-exchanger-equipped boreholes. Some systems with small storages are hybrids, using free cooling early in the cooling season, and later employing a heat pump to chill the circulation coming from the storage. The heat pump is added-in because the storage acts as a heat sink when the system is in cooling (as opposed to charging) mode, causing the temperature to gradually increase during the cooling season.
Preventing against air leakage is great, but the only way to keep dust and debris out of a duct system would be to completely seal off the return-air side of the system, which would render the system useless. Cold-air returns will always pull dust and other particles into the system. A high-MERV rated filter is definitely a good idea, but it does nothing to keep the return side of the system clean. Definitely agree though to use foil tape to seal seams, etc. Duct tape dries out over time and as it does can actually add more particles to the air.
The sky is the limit. I am a big fan of adding zoning systems, but realize that this will typically add $2,300 to $3,500 (or more) to the price. “Why a price range, isn’t it just a part?” No, the part then has to be installed, and the customized ductwork required will vary based on the difficulty of the job and layout of your attic. It is very labor intensive, and most people don’t do it right. It should also include a bypass damper and ductwork! Simply put, the more you add, the more it will affect your HVAC installation cost.
My Carrier furnace occasionally (one-two times a day) does not start. It shows error code 15 ("BLOWER MOTOR LOCKOUT -This status code indicates the blower failed to reach 250 RPM or the blower failed to communicate to the variable speed furnace control within 30 seconds after being turned ON in two successive heating cycles."). However, when I turn off and on the furnace power switch it starts and runs fine for a while. Sometimes it runs fine all day, but does not start only once in the evening or in the night. It is 13 years old I was thinking to replace whole thing if repair cost is too high. But I am not ready to pay $10,000. 
Professional cleaning involves getting the dust and debris outside, so they use outdoor ventilation equipment. It is so important that homeowners make sure the professional contractor is using good equipment then, as they could otherwise spread the spores into the home and further agitate sensitive family members. In the case of mold, a cleaner will only be able to tell you it is there, followed by needing an additional mold professional to come out and test or remove the mold. Air duct cleaning industries do not require state licensing, so make sure to check for a company with references.
Furnace Circuit Board -- The furnace circuit board controls a variety of functions. It not only handles the regular operation of the furnace, it also monitors the furnace's various safety circuits. Over time, vibrations from the furnace can weaken solder point and cause them to separate. Dirt and debris can cause short-circuits that damage the board. Failure of the circuit board can cause a variety of effects ranging from the fan not turning on to the complete shutdown of the furnace.
One of the difficulties encountered by many air duct cleaning service companies is that their attention is not really on air duct cleaning. For example, many heating and cooling companies offer duct cleaning as a supplemental service, but of course their primary business is installing and servicing heating and cooling equipment. For these companies, air duct cleaning is not always given the attention it deserves and is often done by less experienced employees whose interest is not in duct cleaning but in repairs and installs. And it is almost always done with inferior air duct cleaning equipment. Still other firms (like carpet cleaners) offer a large variety of services and claim to “do everything.” Because of their lack of focus they may not actually be very good at many, if any, of the services they offer. They cannot simply buy an attachment for their carpet cleaning machine and magically become a great duct cleaner.
I always get a laugh at anyone claiming to be in the business for any length of time that doesnt understand the importance of cleaning out a ventilation system. Not only for better indoor air quality but for maintaining your heating equipment. I guess it makes more sense to some people that the furnace will just run better with a ton of dust and debris and maybe this wont be a big cause of sytem breakdown and malfunction. I mean really? Maybe this guy got a bad company and or cleaning and is a little jaded but to advise cleaning your grills , which does nothing, and replacing a filter....come on guy.
A house breathes just like you an I.For example every time your clothes dryer comes on it automatically creates a negative pressure inside the home.So if air goes out of the living area it has to be replaced.....now look above the ceiling fan ....you see the cover...underneath that is a hole straight to your attic....Now the stuff on your ceiling fan you call dust...call it insulation,rat fecies or anything else that is in your attic that could be pulled in your due to a negative pressure.
As I type this, I am having my ducts cleaned. About 30 including returns and the furnace. $543.00. I am watching the team do it and can see the clear vacuuming tubing and how dirty it has become. I like the gentleman’s comment on “stick your head in your vacuum and breath”….I get it. The team showed me the machine and it’s filtration system…and they will show me it again after the cleaning. However, like I said before, I am actively seeing the tubing that is clear before they start and how dirty it is once they begin and continue cleaning. Reputable company and not a “fly by night” coupon service. People don’t be so cheap, that is your problem.
If your non metal ductwork is that dirty you should just have it replaced AND sealed. Also most duct systems are not very well designed. Look for proper sizing and do not go cheap with one or two intakes (return grills) You need them through-out the house. Here in Austin the duct cleaners are carpet cleaners and chimney swifts. (this is who the duct cleaning equipment mfgs call on when the hvac people do not get on board. They DO clean other types of ductwork and we (the hvac guys) have to fix them. I am not aware of any of these non hvac guys cleaning and servicing the actual equipment. Here in Texas it is against the law for them to do so. Treat the entire house as a system, not just the ductwork and /or hvac equipment. Home performance really does work to increase comfort and air quality while reducing operating costs.

The final cost of this service is best determined after a professional inspection. Many air duct cleaning companies build their prices based on individual services, while others offer package pricing which includes such components as the air conditioning and furnace. The following estimates can give you an idea of prices to expect for various services.
I was told that 15 out vents would be cleaned and one main vent. the guy came over and gave me an estimate of $500. I had acquired a groupon for $49. the guy said just doing the out vents and one main vent would accomplish nothing. Now I am in dispute with the groupon people for a refund which they won’t give and have to go ahead and waste the money and let them do it. Is their doing the 15 outvents and one main one going to accomplish anything?
DIY: We don’t recommend a DIY approach. Depending on the system, working with gas, electricity and refrigerant create dangers. Beyond that, it is essential that split system components be selected for compatibility. DIY installation of an HVAC system will void the warranty of most brands. The manufacturers won’t stand behind the warranty when anyone other than a certified installer does the work. This is true since improper installation is the main cause of poor system performance and mechanical breakdowns.
Concrete Blocks -- Concrete blocks are used in foundations and are often found in full basements. Insulating the spaces in the blocks is not the way to insulate them as the heat energy will travel along the concrete itself. The best way to insulate with concrete blocks is to use insulated concrete blocks, which have polystyrene incorporated into them.

Do you live in a historic home and want to tie your new system in to work with existing features? The price will go up to do the job right. All of these things add up to slow down the HVAC company, which takes more time, which costs more money for labor and parts. This is especially true if they are a legitimate company which is licensed, bonded and insured. Simply put, this is the “X-Factor” in your HVAC installation cost. Again, you could get people to do it for cheaper…but you won’t be happy with the results, I promise.
Knowing what you should be paying for your HVAC equipment and installation is essential to getting a fair deal. Most HVAC prices aren’t advertised. Contractor strategy is to get a salesperson into your home to sell you on a package of equipment, accessories and installation. This makes comparing systems difficult, and some sales pressure might be applied.

fact is most homes have bad filter racks. when you insert the filter it doesn’t seal well to the sides so some of the air and dust bypass it and end up in the supply ductwork and into the house. Most of the dust in the supply ductwork settles down and doesn’t get blown in the house but some of it does when the blower starts up or when you put a new filter. If you have allergies or other health problems put in an electronic air cleaner, get your ducts cleaned and run the fan as much as you can afford. you can also get an ECM motor installed which is going to be worth it if you want to run the fan 24/7. If you have uninsulated metal ducts take down the ones you can and wash them. Then put them back and seal the joints. Cleaning the ductwork also improves airflow which is important to AC and Heat pump systems for efficiency. An electronic air cleaner will also improve airflow and static pressure because they usually have a much larger filter surface area. An electronic air cleaner also keeps the ac coil clean like new which means better efficiency and no cleaning needed. AC furnaces sometimes grow mold around the coil because of the condensation. Electronic air cleaners should be able to filter mold spores but the best remedy is installing a UV light next to the coil which will kill the mold.
I am NADCA Certified Air Systems Cleaning Specialist. Over the years I have learned on simple answer to this questions: there air duct cleaners and there are pretenders. There will be no benefit at all if you use on the very cheap pretender because they will not really clean anything. On the other hand if you call a qualified air duct cleaner with a NADCA Certification you will, like 99% of my customers, report improvement with your respiratory problems, you will see less dust and the job will pay for itself with energy savings and repair prevention.
We moved to a house built in 1965 from a 1915 house with a dirt basement. Against what I anticipated, the 1965 house was much dustier. It was like felt on top of everything. I cleaned and cleaned and it did become less dusty over time. We then found out a cat lady with over 2 dozen cats lived in the house in the past. We then had to get our furnace replaced and I was able to look down some of the duct work, the dirt and debris was 3-5 inches deep. Additionally, the basement ducts were entirely plugged with debris including dirt, seeds, ants, toys, etc. I had already removed what I could from those. We had our ducts cleaned last year, and the dust in the house is greatly reduced. Also have lost the runny nose I got after moving here. There are duct cleaning con artists out there, but ours did a good job.

Manufacturers of products marketed to coat and encapsulate duct surfaces claim that these sealants prevent dust and dirt particles inside air ducts from being released into the air. As with biocides, a sealant is often applied by spraying it into the operating duct system. Laboratory tests indicate that materials introduced in this manner tend not to completely coat the duct surface. Application of sealants may also affect the acoustical (noise) and fire retarding characteristics of fiber glass lined or constructed ducts and may invalidate the manufacturer's warranty.
Manufacturers of products marketed to coat and encapsulate duct surfaces claim that these sealants prevent dust and dirt particles inside air ducts from being released into the air. As with biocides, a sealant is often applied by spraying it into the operating duct system. Laboratory tests indicate that materials introduced in this manner tend not to completely coat the duct surface. Application of sealants may also affect the acoustical (noise) and fire retarding characteristics of fiber glass lined or constructed ducts and may invalidate the manufacturer's warranty.

Within the construction sector, it is the job of the building services engineer to design and oversee the installation and maintenance of the essential services such as gas, electricity, water, heating and lighting, as well as many others. These all help to make buildings comfortable and healthy places to live and work in. Building Services is part of a sector that has over 51,000 businesses and employs represents 2%-3% of the GDP.
In reading through all this about duct cleaning, THE ONE preventative measure people need to realize is that a poorly installed HVAC system that is not sealed and air tight to ensure that ALL indoor air passes through a GOOD air filtration system IS THE best means of ensuring your ducts remain clean. Duct cleaning does not now and will NEVER improve an HVAC systems efficiency. Proper maintenance and installation are the key just as improper installation practices allow for dust infiltration into the duct system. I am a state licensed contractor in Texas, and unless people have their hvac system sealed and/or properly installed, duct cleaning is an absolute waste of money. My duct system is 12 years old as is as clean today as the day I installed the system with ductwork. SO before ANYONE jumps on the bandwagon of duct cleaning, get with your hvac professional FIRST.
The final cost of this service is best determined after a professional inspection. Many air duct cleaning companies build their prices based on individual services, while others offer package pricing which includes such components as the air conditioning and furnace. The following estimates can give you an idea of prices to expect for various services.

If you are using existing ducting, it will have to be inspected. Proper ducting loses around 2% to 5% of your energy. Old, leaking ducts can lose 50% or more. A contractor will need to have the ducts inspected and replace any parts ahead of time. If you are changing the size of your HVAC system because of significant changes to your home, you might need to replace the ductwork regardless.
Just had my HVAC System restored and working again on a Sunday and before the 104 weather tomorrow!!!! Called Big Mountain Heating and Air and spoke to very helpful woman named Martina. She connected me to a Technician named Josh. He was at my home within a few minutes and tackled my Honey Well system's issues. He is both skilled, personable and better yet, he got my system up and going and safe. He installed a surge suppressor on the system to prevent power surges that can kick off any system, when the electric company has to reduce power, etc.  I will be using Big Mountain in the future. Truly grateful for such good service and people. Thank you!  I recommend this firm to everyone!

I was able to get a next day appointment with them last week after multiple other providers did not have availability. The tech was on time and did a good job to diagnose and eventually replace the circuit board and get it up running again. The service itself would be 5 stars, although it did take a week to complete the job due to ordering the part.
If your non metal ductwork is that dirty you should just have it replaced AND sealed. Also most duct systems are not very well designed. Look for proper sizing and do not go cheap with one or two intakes (return grills) You need them through-out the house. Here in Austin the duct cleaners are carpet cleaners and chimney swifts. (this is who the duct cleaning equipment mfgs call on when the hvac people do not get on board. They DO clean other types of ductwork and we (the hvac guys) have to fix them. I am not aware of any of these non hvac guys cleaning and servicing the actual equipment. Here in Texas it is against the law for them to do so. Treat the entire house as a system, not just the ductwork and /or hvac equipment. Home performance really does work to increase comfort and air quality while reducing operating costs.

Asking how much an HVAC installation costs is kind of like asking, “how much does a new car cost?”  Well, are you buying a Porsche or a Honda? Is it a 911 or just a Boxster, and are you going to get the leather seats? Likewise, are you going to get a Carrier or a Goodman air conditioner? Does the ductwork need to be replaced? These are all questions that will affect your HVAC installation cost, so let’s take a closer look.


Is there a such thing as a PQ-15 valve? No…but how do we know? And oh, by the way, there are only two types of line-sets: 3/4 inch, and 7/8 inch. All modern equipment runs on a 7/8 inch line-set, so the only time they’ll have to change something is if you have antiquated 3/4 inch line-set from the 60’s or 70’s. I’m digressing though…the point is that they can easily prey on uninformed consumers…like you, baby bird! Don’t worry though…you’ll be flying by the end of this article.
Your contractor will do a load calculation to determine the proper central air conditioning unit for your home. This calculation accounts for the climate, size, shape and orientation of your home, as well as its square footage. A professional will also look at the insulation, windows, walls, floors and other materials that compose your home. He/she will then examine any leaks, seals and existing ducts or vents.
I have worked cleaning HVAC in my area for almost 5 years. I always do a thorough inspection and cleaning, providing before and after photos. I have completed some jobs where I felt that it was not entirely necessary, but ultimately what the customer wanted. With that being said, I have endless photos of unspeakable horrors. Hotels are usually nasty, post construction mess is certain, pets and kids create lots off debris, bugs congregate and die, then spiders set up and die, I have even had one supply that was nearly plugged with sand!
Your contractor will do a load calculation to determine the proper central air conditioning unit for your home. This calculation accounts for the climate, size, shape and orientation of your home, as well as its square footage. A professional will also look at the insulation, windows, walls, floors and other materials that compose your home. He/she will then examine any leaks, seals and existing ducts or vents.

Fresh-Aire UV is an innovation leader in the field of indoor air quality. Our award-winning UV light and carbon products fight mold, bacteria, viruses and odors in commercial and residential HVACR systems. Our products include Blue-Tube UV®, the worlds most popular germicidal UV light, the revolutionary APCO® PCO/carbon whole-house air purifier, and Mini UV the first UV light system designed specifically for mini-split AC systems.


All these pro duct cleaners answer with "it's common sense, everything operates better when cleaner" etc. But your explanation is correct. Especially so with flex tube ducting where dust gets "stuck" between the lowest valleys (between wire coil supports) where air flow is drastically reduced -- which is more than 50 pct of the entire interior surface area of the flex ducting. That sounds like a bad thing but also has a good effect of trapping dust from escaping.
Chemical biocides are regulated by EPA under Federal pesticide law. A product must be registered by EPA for a specific use before it can be legally used for that purpose. The specific use(s) must appear on the pesticide (e.g., biocide) label, along with other important information. It is a violation of federal law to use a pesticide product in any manner inconsistent with the label directions.
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