One problem occurred on Monday. When we called at 2:30 in the afternoon to check on status, we were told that "the tech is on the phone with the parts supplier now". It seems more likely that they had forgotten about us and our call woke them up. But even if true, why the heck did they wait until 2:30 to order the part? Maybe if they had ordered it in the morning they could have had it the same day. So I'm taking off one star for that.
All of the products discussed above are registered solely for the purpose of sanitizing the smooth surfaces of unlined (bare) sheet metal ducts. No products are currently registered as biocides for use on fiber glass duct board or fiber glass lined ducts, so it is important to determine if sections of your system contain these materials before permitting the application of any biocide.
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